How can I specify registry types?

To specify a list of the types of registries that you offer at your store, follow these steps: Go to the “Preferences” tab at the top of the Gift Reggie page. From there, click on the “Settings” list all of the types in the “Registry Types” box and save at the bottom of the page.

How can I specify store pick-up?

If you’d like to switch your in-store pickup preferences,  follow these steps: Go to the “Preferences” tab at the top of the Gift-Reggie page From there select “Settings” and scroll down to the section called “Store Pickup” Expand the drop down menu and make your selection. *Don’t forget to save at the bottom of the page*

How can I hide a specific collection?

All you have to do is wrap the button snippet in a line of code. Use this code here: {% if collection == null or collection.handle != 'YOUR-COLLECTION-HANDLE-HERE' %} ... {% endif %}   where the 'YOUR-COLLECTION-HANDLE-HERE' is the name of the collection and the " ... " is the snippets code

Is there a way that only customers with a registry are able to see the “Add to Registry” button?

Absolutely. You can do this by using our “Sometimes Visible” snippet in place of the “Always Visible” snippet. These can be found in our integration section.

How can I change the length of time that a registry stays active?

Simply follow these steps: ->Go to preferences->settings->registry settings->registry status.->Choose a length of time from the drop down menu that better suits your stores needs. Don’t forget to save your settings at the bottom of the page.

How do I change the status from expired to open?

Unfortunately, you are unable to change the status from expired to open as the event date has already passed, but an expired status does not mean that it is closed. The registry is still fully functional and available to the public and the retailer. Registries can be in 3 different status states: Open: Before the event date. Available to the public and the retailer.Expired: After the event date has passed. Available to the public and the retailer.Closed: Based on the time limit set by the retailer. Only available to the retailer. Open and expired registries are considered 'active'. Your pricing plan will be based on these registries only.

How can I update landing page margins?

To update your landing page margins you can add some CSS into our CSS integration section, which is located here: preferences->settings->CSS Integration

Is it possible to add a product manually with Gift Reggie?

This is entirely possible through the backend (OR back end) of your Gift Reggie app. Simply ->Click on the registry in question->Scroll down to "Registry Listing" ->Click on "Click here to add another item to the registry."

The registry button on the product pages occasionally shows a 403 error when trying to add a product to the registry.

This can happen if you have a stale session token. Tokens are limited to the session in which the window’s in. Try exiting the session and opening the app again.

Why is my autofill not working when checking out?

It like like you’re going to have to replace the checkout button on the cart with one of our snippets, specifically this one: {% include "snippet-giftreggie-checkout-button" %} You can find all of the information on how to include this snippet on this page. Scroll down to "Registry Shipping Address Checkout Button". This documentation will be a very helpful guide, as it provides step-by-step instructions on how to include the snippet into your code.

How can I uninstall Gift Reggie?

To uninstall the app, you’ll need to remove the code that was put in setup: Remove the snippet(s) from the product form (step 4 in the Set-up Guide). Remove links from page (Step 6 in the Set-up Guide). Uninstall app from Shopify admin panel or by going to account->Subscriptions->Cancel.

How can I change my login credentials?

You can change your password as you would with Shopify. Note that you can create registries entirely on the back end (OR backend) so you don’t need to create an account if you’d rather not.

How do I upgrade my plan?

To upgrade your Gift Reggie plan, follow these steps: Navigate to the “Account” tab at the top of Gift Reggie pag.Than go to Subscriptions and open the “Select a Subscription” drop down menu. Select the plan you wish to upgrade to and press “Update Subscription.” *Please note that the store owner will have to approve these new charges and should receive an email detailing the upgraded subscription.*

What does 'custom property tracking' mean?

Gift Reggie normally works with Shopify variants directly. But many customers with more advanced themes may use Shopify line item properties. These extra properties include order information that's tacked onto your order when it's made. Many advanced apps such as "Product Customizer" use these to 'fake' additional products in your store. However, this significantly increases the complexity of registry management. If you’re using line item properties in your store, you may want to purchase a plan that can track custom properties, as this will enable to you to specify line item properties and additional meta-information on the registry itself.

Will the personal information show up on the registry?

Yes. If it’s being shipped then it has to be in there but you can force an in-store pickup, in which case none of the information will be visible, but the items will have to be picked up in store.

I have a brick and mortar store and I want to keep all of the items purchased online at our physical store until the registry is complete. How can I avoid customers having to pay for shipping?

Create a 'Registry' shipping option on the backend  of Shopify for free. You can also add a pop-up message under Preferences > Emails & Notifications > Pop-Up Notification. Customers will see this message the first time they shop from a registry.

Can Gift Reggie work with Shopify in a brick and mortar store?

Yes. As long as you are using Shopify POS, you’ll have to do everything through the backend.

How do I integrate the gift registry with my POS system?

With the platinum plan on Gift Reggie, this happens out of the box. You have a wide range of functionalities to choose from on the POS: viewing, editing and purchasing off registries. You can access the Gift Reggie functionality by by clicking on the three dots at the top right corner of the POS screen. We also have a POS guide to help out.

Can a general message be added to all registries?

Yes. The individual registrant can also add a message to personalize their registry for friends and family.

Does Gift Reggie show the stock status of the items listed?

Yes. It will tell customers how many are left or if it is out of stock.

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